Refunds and cancellation

14 days, no questions

If Tura Pro is not for you, email hello@turalearn.com within 14 days of your first payment and we will refund it in full, however much you used it. This applies wherever you live.

If you are a consumer in the UK, the EU or the EEA, this also covers your legal right to withdraw from the contract within 14 days. You do not need to give a reason; an email saying you want to withdraw is enough.

Credit top-ups

A top-up is refunded in full if you ask within 14 days of buying it and none of its credits have been used.

Renewals

Monthly renewals after your first payment are not refunded, except where the law requires it or where we have not provided what you paid for. Cancel before your renewal date to avoid the next charge.

How to cancel

In the app, open Settings → Plan → Cancel subscription, or go to turalearn.com/billing. No further renewal is taken, and your plan stays active until the end of the month you have paid for. You can also email hello@turalearn.com from the address you sign in with.

How refunds are paid

Refunds go back to the card, account or UPI method you paid with, within 14 days of our confirming the refund. Outside India your payment was taken by Dodo Payments as merchant of record, so the refund is issued through Dodo. Your bank may take a few more days to show it.

Questions

Email hello@turalearn.com. This policy is part of our Terms of Service, and does not affect your statutory rights.